Description:
Note:
Hybrid - Mostly remote engagement - Must come into office as needed for training and team engagement activities. (Tampa, FL)

• Bilingual - Associate Human Resources
• Work Schedule: 10:00am - 7:00pm EST (No flexibility in time.
• Previous call center customer service experience is a must have.
• Must be willing to work 10am-7pm EST. Local candidates in Tampa, Florida area only. Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• Candidates must be fluent in English and Spanish and have experience in HR Shared Services, Workday and ServiceNow experience (Candidates will be required to speak to this experience
• 1 year possible extension.
• Human Resource experience and/or Customer Service experience.
• ServiceNow experience is preferred.
• Workday or other HR tool experience preferred.

Job Details:

• This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team.
• Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

Role Responsibilities:

• Work with highly confidential information of all staff at all levels within the organization.
• Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
• Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
• Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
• Perform limited transactions in Workday and provide suggestions for system improvements.
• Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
• Manage other assigned activities as necessary.

Basic Qualifications:

• Bachelor’s degree
• Associate degree and 4 years of Customer Service experience
• High school diploma / GED and 6 years of Customer Service experience

Preferred Qualifications:

• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• 2 plus years’ experience in Human Resources, Customer Service or Payroll
• Effective analytical thinking and attention to detail or related internship experience demonstrating same
• Strong working knowledge of Microsoft Word, Excel, and Power Point
• Ability to multi-task in a fast-paced environment to meet deadlines
• Strong team player who can collaborate with colleagues on complex tasks
• Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST

Top 3 Must Have Skill Sets:

• Bilingual - Able to Read, Write, and Speak Spanish Fluently
• Previous employment experience in Human Resource
• Phone Customer Service experience.
• Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.

Pay Rate  between $20- $22/Hr on W2 based on experience.

"This posting is for Contingent Worker, not an FTE"