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Associate Human Resources
Tampa, FLTop 3 Must Have Skill Sets:
"This posting is for Contingent Worker, not an FTE"
- Bilingual - Able to Read, Write, and Speak Spanish Fluently
- Previous employment experience in Human Resource
- Phone Customer Service experience.
- Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
- Manage other assigned activities as necessary.
"This posting is for Contingent Worker, not an FTE"