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Specialist Quality Complaints

Thousand Oaks, CA
Top 3 Must Have Skill Sets:   
  • Years of quality and manufacturing experience in biotech or pharmaceutical industry
  • Bachelor’s Degree in a Science Field
  • Ability to oversee multiple projects simultaneously
  • Ability to successfully manage workload to timeliness

Day to Day Responsibilities:  
  • Reviewing and acknowledging information contained in product complaint records
  • Determining if additional information is required to assign appropriate investigation requirements
  • Determining if return samples are required and following its status
  • Reviewing and approving assessments supporting the investigation
  • Conducting and leading cross functional team meetings to determine investigation requirements to be assigned based on event
  • Completing historical data analysis and trend evaluation assessments
  • Voiding records if required
  • Completing customer feedback records if required
  • Own consolidated/trend investigations until closure, if required

Red Flags: 
  • Not proficient on the following requirements:
  • -Ensures quality of complaint records, consolidated / trend investigations
  • -Facilitate cross-functional meetings to plan and coordinate the plan for closure of records
  • -Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information
  • -Executes against prioritized work plans
  • -Quickly escalates issues that could impede the ability to close records according to action plans
  • -Maintains compliance with local and global processes
  • -Follows procedures and regulatory requirements

PAY RATE : $47.00/hr. on W2

"This posting is for Contingent Worker, not an FTE"

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