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Specialist IS Analyst

Cambridge, MA
Top 3 Must Have Skill Sets:
Windows OS Mastery
Infrastructure (Network, DNS, Storage)
Asset management (software/hardware inventory/break fix)

Day to Day Responsibilities:
Upgrade all current windows7 instrument controller computers to windows10. Contribute to ongoing site lab IS operations. All other tasks as assigned by EBS site lead.


seeking to engage a Specialist IS Analysts with windows administration expertise to join the Enterprise Benchtop Services team for a 1-year assignment. The position will perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. This position will be specifically focused on upgrading lab IT assets from Windows 7 to Windows 10 and supporting processes to ensure proper instrument data management. There are over 2000 instrument controllers (computers used to run lab instruments) that need operating system and data management remediation. The role will also work on general lab IT system problem tickets as reported by lab scientists. Service will typically be provided during normal business hours between 8:00 am to 5:00 pm Monday –Friday, excluding Holidays and Shutdowns. However, some work may be required to be performed before or after these hours. Positions are available on campuses in Thousand Oaks CA (1 position), Cambridge MA (1 position), South San Francisco CA (1 position).Typical activities will include:• Windows Upgrades: Configure and deploy Windows 10 based laboratory systems using pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments •Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to enterprise file shares.• General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.• Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date. Additional tasks may include:• Physically inventory laboratory computers and reconcile with laboratory inventory system• Support corporate deployments of anti-virus, software patches to laboratory computers• Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.• Develop and maintain administration tools for the Enterprise Benchtop team primarily in Powershell, C#, ASP.NET, Python, SQL, and IIS.• Other relevant tasks as assigned by site EBS leadership

Bachelors degree and at least 4-5 years experience in IS infrastructure and former Bio/ Pharma experience preferred

"This posting is for Contingent Worker, not an FTE"

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