Location: Remote (U.S.) — supports ET, CT, and PDT business hours
Employment Type: Contingent Worker (Contract, W2)
Compensation: $33–$37 per hour (based on experience)

Summary of the Role
Join a large biotech pharmaceutical leader to map and document end-to-end payroll processes. You’ll lead working sessions with SMEs, produce high-quality process maps and opportunity assessments, capture performance metrics, and use company-approved AI tools to accelerate documentation and workshop prep.

Key Responsibilities

• Process Mapping & Documentation: Build clear process maps (Miro/Lucidchart/Visio), narratives, and supporting materials; ensure standard formats and consistency.

• Facilitation & Collaboration: Plan and run virtual workshops with SMEs across regions; validate flows, decisions, and exceptions; align with Process/Document Owners and CI Leads.

• Opportunity & Metrics: Draft opportunity assessment readouts (efficiency, automation, standardization); define and track process performance metrics with project leads.

• Governance & Tracking: Maintain a documentation inventory and status tracker; manage review cycles; incorporate feedback to finalize deliverables.

• AI-Enabled Delivery: Leverage approved AI tools (e.g., ChatGPT) to draft documentation, workshop materials, and summaries.

Required Experience & Skills

• 3+ years in process improvement, documentation, or operational support (global/cross-functional work preferred)

• Hands-on process mapping expertise (Miro, Lucidchart, Visio/BPMN) with strong writing/editing skills

• Collaboration and facilitation across time zones; clear verbal/written communication

• Analytical, tech-savvy problem solver; proficient with Microsoft Word, Excel, PowerPoint

• Ability to apply AI tools to streamline documentation and analysis

Preferred Qualifications

• Experience in finance/payroll, HR operations, or supply chain

• Background in business process management within large/global organizations

• 3+ years overall experience (finance, payroll, BPM, or supply chain emphasis)

Key Competencies

• Process Mapping & Documentation Excellence

• Facilitation & Collaboration

• Analytical & Technology-Enabled Problem Solving

Top 3 Must Have Skills

1. Process mapping & documentation expertise

2. Facilitation and cross-functional collaboration

3. Analytical mindset with tool fluency (Miro/Lucidchart + AI)

Day-to-Day Responsibilities

• Capture payroll process details with SMEs; map flows, decision points, and exceptions

• Build/maintain process maps in Miro; prepare agendas, frames, materials, and follow-ups

• Draft opportunity assessments; support metric definition, data capture, and reporting

• Manage documentation inventory, review cycles, and weekly status updates (progress/risks/support needs)

"This posting is for Contingent Worker, not an FTE"