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Associate Human Resources

Tampa, FL
Description:
Note:
  • Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)
  • Bilingual - Associate Human Resources
  • Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
  • Previous call center customer service experience is a must have.
  • Must be willing to work 10am-7pm EST. Local candidates in Tampa, Florida area only.
  • Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
  • 1 year possible extension.
  • Human Resource experience and/or Customer Service experience.
  • ServiceNow experience is preferred.
  • Workday or other HR tool experience preferred.

Job Details: 
  • This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

Role Responsibilities:
  • Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
  • Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
  • Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
  • Providing superb customer service as measured by Service Level Agreements and contact center metrics.
  • Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
  • Manage other assigned activities as necessary

Preferred Qualifications:
  • Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
  • 2 plus years’ experience in Human Resources, Customer Service or Payroll
  • Effective analytical thinking and attention to detail or related internship experience demonstrating same
  • Strong working knowledge of Microsoft Word, Excel, and Power Point
  • Ability to multi-task in a fast-paced environment to meet deadlines
  • Strong team player who can collaborate with colleagues on complex tasks
  • Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST

Basic Qualifications
  • Bachelor degree OR Associate degree and 4 years of experience OR High school diploma / GED and 6 years of experience.

Top 3 Must Have Skill Sets:
  • Bilingual - Able to Read, Write, and Speak Spanish Fluently
  • Previous employment experience in Human Resource
  • Phone Customer Service experience.
  • Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.

Day to Day Responsibilities:
  • Work with highly confidential information of all staff at all levels within the organization.
  • Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
  • Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
  • Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
  • Perform limited transactions in Workday and provide suggestions for system improvements.
  • Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
  • Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
  • Manage other assigned activities as necessary.

Pay Rate  between $21 - $22/Hr on W2 based on experience.

"This posting is for Contingent Worker, not an FTE"


 

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