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Associate Human Resources
Tampa, FLDescription:
Note:
Job Details:
Role Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Top 3 Must Have Skill Sets:
Pay Rate between $20 - $22/Hr on W2 based on experience.
"This posting is for Contingent Worker, not an FTE"
Note:
- 2 openings- *Must be local to Tampa FL*
- Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
- Previous call center customer service experience is a must have.
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
- Candidates must be fluent in English and Spanish and have experience in HR Shared Services, Workday and ServiceNow experience (Candidates will be required to speak to this experience
- Human Resource experience and/or Customer Service experience.
- ServiceNow experience is preferred.
- Workday or other HR tool experience preferred.
Job Details:
- This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
- Manage other assigned activities as necessary.
Basic Qualifications:
- Bachelor’s degree
- OR
- Associate degree and 4 years of Customer Service experience
- OR
- High school diploma / GED and 6 years of Customer Service experience
Preferred Qualifications:
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
- 2 plus years’ experience in Human Resources, Customer Service or Payroll
- Effective analytical thinking and attention to detail or related internship experience demonstrating same
- Strong working knowledge of Microsoft Word, Excel, and Power Point
- Ability to multi-task in a fast-paced environment to meet deadlines
- Strong team player who can collaborate with colleagues on complex tasks
- Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST
Top 3 Must Have Skill Sets:
- Previous call center customer service experience is a must have.
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
- Previous employment experience in Human Resource
- Phone Customer Service experience.
- Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.
Pay Rate between $20 - $22/Hr on W2 based on experience.
"This posting is for Contingent Worker, not an FTE"