Sr Associate QA

Location: Thousand Oaks, CA
Date Posted: 11-21-2016
Job Description
Primary responsibilities include initiate and coordinate product complaints. Interface with call centers, various internal sites and business partners to ensure call intake process compliance. Complete and approve product complaints requiring no further investigation.

Other responsibilities may include phone correspondence with U.S. and Canadian internal customers regarding product quality complaints, providing written communication to management and team members. Candidate will be responsible for working with other internal departments to resolve discrepancies/deficiencies. Candidate will also be responsible for initiating shipping requests and working with the distribution departments.

Candidate must possess outstanding organization skills, excellent phone etiquette, effective decision making skills, and ability to manage a large number of complex projects simultaneously.

Basic Qualifications
  • Two years of related laboratory experience (preferably in product complaint returns), quality assurance/control or manufacturing experience in the pharmaceutical or medical device industry. Previous experience working in a GMP regulated environment governed by SOPs
  • Candidate must have proven computer literacy as well as independently understanding, following and implementing instructions. Candidate must be well-organized, possess excellent oral and written communication skills, and have the ability to function in a fast paced environment. In addition, must be able to work independently or as a team player and collaborate with outside resources
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