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Specialist Quality Complaints
Thousand Oaks, CA · HealthcareTop 3 Must Have Skill Sets:
"This posting is for Contingent Worker, not an FTE"
- Investigative background/ process based in complaint records.
- Ability to manage multiple projects.
- Ability to communicate and interact in a cross functional environment.
- Reviewing and acknowledging information contained in product complaint records.
- Determining if additional information is required to assign appropriate investigation requirements.
- Determining if return samples are required and following its status.
- Reviewing and approving assessments supporting the investigation.
- Conducting and leading cross functional team meetings to determine investigation requirements to be assigned based on event.
- Completing historical data analysis and trend evaluation assessments.
- Voiding records if required.
- Completing customer feedback records if required.
- Own consolidated/trend investigations until closure, if required.
- Ensures quality of complaint records, consolidated / trend investigations.
- Facilitate cross-functional meetings to plan and coordinate the plan for closure of records.
- Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information.
- Executes against prioritized work plans.
- Quickly escalates issues that cold impede the ability to close records according to action plans.
- Maintains compliance with local and global processes.
- Follows procedures and regulatory requirements.
- No experience managing investigations related to medical products.
- Poor communication.
- Job hopping.
"This posting is for Contingent Worker, not an FTE"