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Specialist Quality Complaints

Thousand Oaks, CA · Healthcare
Top 3 Must Have Skill Sets   
  • Investigative background/ process based in complaint records.
  • Ability to manage multiple projects.
  • Ability to communicate and interact in a cross functional environment.
Day to Day Responsibilities:    
  • Reviewing and acknowledging information contained in product complaint records.
  • Determining if additional information is required to assign appropriate investigation requirements.
  • Determining if return samples are required and following its status.
  • Reviewing and approving assessments supporting the investigation.
  • Conducting and leading cross functional team meetings to determine investigation requirements to be assigned based on event.
  • Completing historical data analysis and trend evaluation assessments.
  • Voiding records if required.
  • Completing customer feedback records if required.
  • Own consolidated/trend investigations until closure, if required.
  • Ensures quality of complaint records, consolidated / trend investigations.
  • Facilitate cross-functional meetings to plan and coordinate the plan for closure of records.
  • Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information.
  • Executes against prioritized work plans.
  • Quickly escalates issues that cold impede the ability to close records according to action plans.
  • Maintains compliance with local and global processes.
  • Follows procedures and regulatory requirements.
Red Flags:    
  • No experience managing investigations related to medical products.
  • Poor communication.
  • Job hopping.
PAY RATE : $41-$47/hr on W2

"This posting is for Contingent Worker, not an FTE"

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