“This Company requires all staff, staff augmentation external workers, and certain other external workers, in the United States and  puerto rico vaccinated from COVID 19 as a condition of assignment at this company. In accordance with applicable law, this company will provide reasonable accommodations staff augmentation external workers qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship this company, its operations, or its staff.”                                                        

Top 3 Must Have Skills                                                                        
    
Must haves:
Must have 1+ Human Resource experience/knowledge
Must have customer Service experience - on the phone in this role (phone support)

Perferred Skills:

• Local to Tampa, peferred
• Bilingual (both in English and Spanish), definitely a plus
• Shared Services Experience, preferred

Day to Day Responsibilities:                        
    
Role Responsibilities:

• Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
• Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
• Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
• Providing superb customer service as measured by Service Level Agreements and contact center metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
• Manage other assigned activities as necessary

"This posting is for Contingent Worker, not an FTE"