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Associate Human Resources

Tampa, FL
“This Company requires all staff, staff augmentation external workers, and certain other external workers, in the United States and puerto rico vaccinated from COVID 19 as a condition of assignment at this company. In accordance with applicable law, this company will provide reasonable accommodations staff augmentation external workers qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship this company, its operations, or its staff.”                                                        

Top 3 Must Have Skills        
    
  • Human Resource and Customer Service Experience (both required)
  • Bilingual Candidate (fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word)
  • Strong Communication, both written and verbal
  • Strong time management and organizational skills
  • Workday experience and/or ServiceNow experience (preferred)

Day to Day Responsibilities:        
        
  • Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
  • Assist staff members with HR inquires received via phone or case management system.
  • Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
  • Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
  • Providing superb customer service as measured by Service Level Agreements and contact center metrics.
  • Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
  • Manage other assigned activities as necessary



"This posting is for Contingent Worker, not an FTE"

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