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Complaints Investigation Technical Investigator

Thousand Oaks, CA
“This Company requires all staff, staff augmentation external workers, and certain other external workers, in the United States and puerto rico vaccinated from COVID 19 as a condition of assignment at this company. In accordance with applicable law, this company will provide reasonable accommodations staff augmentation external workers qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship this company, its operations, or its staff.”                                                        

Top 3 Must Have Skills        
  • Good oral and written communications skills
  • Detail oriented
  • Technical degree

Day to Day Responsibilities:        
  • Lead root cause analysis of mechanical and/or electromechanical products to identify root cause using tools such as tolerance analysis, fishbone diagrams, “5 Whys”, and risk assessments such as FMEA’s or Fault Tree Analysis
  • Perform trend and consolidated investigations. Accountable for validity of statistical assessment of data to identify trends, as well as ownership of monthly reports
  • Perform technical trend and consolidated investigations, including statistical assessment of data to identify trends, as well as generation of monthly reports
  • Develop and perform relational data analytics in support of investigations
  • Deliver reports and investigations on time per Amgen and regulatory requirements
  • Understand customer / patient use of Amgen’s packaged and/or distributed mechanical and/or electromechanical products
  • Understand manufacturing processes for Amgen’s packaged and/or distributed products
  • Support the implementation and management of the lab infrastructure, including all equipment used for investigations
  • Provide requirements for lab and investigational equipment to device development teams in support of new device platforms

"This posting is for Contingent Worker, not an FTE"

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