“This Company requires all staff, staff augmentation external workers, and certain other external workers, in the United States and Puerto Rico vaccinated from COVID 19 as a condition of assignment at this company. In accordance with applicable law, this company will provide reasonable accommodations staff augmentation external workers qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship this company, its operations, or its staff.”
    
Top 3 Must Have Skill Sets:

• Human Resource and Customer Service Experience (both required)
• Bilingual Candidate (fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word)
• Strong Communication, both written and verbal
• Strong time management and organizational skills
• Workday experience and/or ServiceNow experience (preferred)

Day to Day Responsibilities:    

• Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management.
• Assist staff members with HR inquires received via phone or case management system.
• Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program.
• Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
• Providing superb customer service as measured by Service Level Agreements and contact center metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior.
• Manage other assigned activities as necessary.

"This posting is for Contingent Worker, not an FTE"