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Specialist Quality Complaints

Thousand Oaks, CA
“This Company requires all staff, staff augmentation external workers, and certain other external workers, in the United States and Puerto Rico vaccinated from COVID 19 as a condition of assignment at this company. In accordance with applicable law, this company will provide reasonable accommodations staff augmentation external workers qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship this company, its operations, or its staff.”
Top 3 Must Have Skills
  • prior quality/complaint experience
  • excellent communication skills
  • good prioritization and decision making abilities
Day to Day Responsibilities    
Review triaged complaint records including assigned complaint codes, determine investigation path, assign assessments, and determine if further information is required. Understand basic device operation to determine complaint codes. Coordinate/follow-up with other departments for required information. Ensure fields are populated correctly. Investigate, process, and close records according to procedures. Manage workload to ensure timeframes are met.

"This posting is for Contingent Worker, not an FTE"


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