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Associate Human Resources

Thousand Oaks, CA
“This Company requires all staff, staff augmentation external workers, and certain other external workers, in the United States and PuertRictbe vaccinated from COVID 19 as a condition of assignment at this company. In accordance with applicable law, this company will provide reasonable accommodations staff augmentation external workers qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship this company, its operations, or its staff.”

Top 3 Must Have Skill Sets:                                                            
  • Human Resource or Payroll experience
  • Customer Service experience
  • Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish,
Day to Day Responsibilities:            
Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
Manage other assigned activities as necessary    

Summary
This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

Role Responsibilities:
  • Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
  • Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
  • Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
  • Providing superb customer service as measured by Service Level Agreements and contact center metrics.
  • Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
  • Manage other assigned activities as necessary

Basic Qualifications:
Bachelor’s degree
OR
Associate degree and 4 years of Customer Service experience
OR
High school diploma / GED and 6 years of Customer Service experience

Preferred Qualifications:
Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
2 plus years’ experience in Human Resources, Customer Service or Payroll
Effective analytical thinking and attention to detail or related internship experience demonstrating same
Strong working knowledge of Microsoft Word, Excel, and Power Point
Ability to multi-task in a fast-paced environment to meet deadlines
Strong team player who can collaborate with colleagues on complex tasks
Flexibility to work hours in support of the west coast time zone, 10am to 7pm or 11am to 8pm

"This posting is for Contingent Worker, not an FTE"


 

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