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Associate Technical Writing

Tampa, FL
“This company requires all staff, staff augmentation external workers, and certain other external workers, in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of assignment at this company. In accordance with applicable law, this company will provide reasonable accommodations to staff augmentation external workers who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to this company, its operations, or its staff.”

Top 3 Must Have Skill Sets:        
  • Pharma/IS background
  • Ability to interact with SMEs (Subject Matter Experts)
  • Ability to be cohesive, concise, and clear in both their verbal and written communication
  • Ability to use Document Management systems (Sharepoint, CDOCS, Veeva, etc)
  • Ability to perform research analysis (audience, user experience, technical requirements)
Day to Day Responsibilities:        
  • Create and rewrite standard operating procedures for external partner service/access
  • Coordinate discovery meetings with technical teams
  • Document process and operations guidelines for B2B enablement & 3rd party risk management
  • Create technical specification documents
  • Create design specification documents
  • Create, customize and maintain Service/System Documentation (AT&T MDS, VPN Profile/Changes, Knowledge Articles, Quick Reference Guides, Manuals)
  • Develop user experience site using MS Teams, Sway, Sharepoint
  • Provide input to metrics & reports for documents delivered and published (burn down charts)
  • Build IS & Security Related Policy documents

 Develops, writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation. When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process. May require communication through a variety of media (e.g., CD, intranet, on-line training, etc.); Skills: ; MS Office expertise; previous technical writing experience; regulated environment experience; document version control experience; excellent communication/writing skills

"This posting is for Contingent Worker, not an FTE"

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