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Technical Services Senior Associate

Tampa, FL
Top 3 Must Have Skill Sets:    
  • Recent 2/3 years Technical expertise with HRIS system (Preferred workday), with reporting
  • Experience with supporting different projects at once (high volume)

Day to Day Responsibilities:    
  • Supporting the Sr WFA on the team with tasks such as reporting requests, adjustments in the system to data and other tasks as needed. Help out the team!

Summary:
  • Amgen is seeking a Workforce Administration team member who will work on our Employee Services group.
  • The Workforce Administration team member will report to the HR Operations Manager and will work out of Amgen’s Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients.
  • Our new Tampa Capability Center provides essential services that enable us to better pursue this mission.
  • This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a significant impact at one of the world’s leading biotechnology companies.
  • The Workforce Administration team member will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team.
  • The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality.
  • Key Activities for the Senior Associate include:
  • Receives and responds to inquiries and issues related to Amgen’s HR system – Workday that have been escalated from HR Associates
  • Generates reports and performs audits on transactional work and other processes
  • Performs transactional work in Workday using mass upload tool and correcting data discrepancies
  • Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals
  • Fosters relationships and service levels through enthusiastic communications as well as timely and effective responses
  • Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements
  • Leads other projects/activities, as needed, and participate in other cross-functional process improvements

"This posting is for Contingent Worker, not an FTE"
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