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Senior IT Analyst

Bothell, WA
Senior IT Analyst
• The Senior IT Analyst is responsible for the implementation and ongoing support of IT applications
• Ensure that implementations are completed in a timely and quality manner in accordance with our standards and our internal customer's success criteria
• Conduct business analysis, requirements definition, systems analysis and application administration tasks.
• Communicate issues, solutions and progress to project and program management
• Requisition application servers and assist in application installation
• Participate in GxP validation/qualification of systems including writing, reviewing and executing validation protocols.
• Represent the needs of our customers to the solution vendor(s)
• Develop effective working relationships with our internal customers and vendors during project meetings, on-site visits and conference calls
• Must demonstrate a high level of composure, professionalism, and knowledge of IT solutions, application management through various product cycles and business environments, and be able to identify risk and recommend applications and technology to address internal customer needs
• Ability to negotiate conflicts and complex issues to an expeditious and satisfactory resolution for both our internal customers and vendors
• Ability to prioritize and quickly adapt to changing situations
• Advise management on technical and process issues
• Alerts all team members of critical path milestones on the project plan for assigned applications
• Assists our internal customers in developing working scenarios for testing
• Has had responsibility for all aspects of an implementation of a product(s) including leading training, workshops, and documentation preparation
• 10 years’ experience in software deployment, business analysis, process improvement of computer systems
• 6+ years experience in supporting and implementing large scale IT solutions
• Experience with Veeva CRM and Salesforce
• Experience with Veeva Vault, Mavens Medical Information Cloud preferred
• Familiarity with biotech/pharma business processes and applications preferred
• Familiarity with GxP and ICH regulations and 21CFR, Part 11 preferred
• Demonstrated technical understanding of application architecture to include application servers, web servers, configuration files, relational databases, SQL and reporting applications
• Demonstrated experience in the integration of internal applications and databases
• Has experience in the management of software post activation: support, upgrades and enhancement rollouts
• Excellent communication skills, including the ability to interface and influence at multiple organization levels
• Strong interpersonal and negotiation skills, with a high degree of self-motivation and ability to work independently
• Maintains productive and positive interpersonal relationships within IT
• Experience in implementation process improvement in order to achieve a higher level of proficiency and to make the implementation a more cost effective task
• Bachelors Degree or higher in Business, Computer Science, Engineering or related discipline, or equivalent work experience
• Demonstrated facilitative leadership skills
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