Day to Day Responsibilities:
Process and close complaints in a timely manner. Computer literacy, independently understand, follow and implement instructions, work independently or as a team player and collaborate with outside resources, and the ability to evaluate issues, make decisions and determine when to escalate, as necessary.Initiate and coordinate product complaints. Interface with call centers, various Amgen sites and business partners to ensure call intake process compliance. Complete and approve product complaints requiring no further investigation. Reconcile reported product complaints to ensure entry in CMIS. Perform return sample coordination and visual assessment. Archive documents related to product complaints.
Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience.
Typically 2 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.
Evaluate documentation and operation and documentation according to company guidelines.
Be self motivated, attentive to details and able to prioritize and meet deadlines.
Basic statistical mathematical skills including the ability to trend data.
Basic project management skills.
Independently understand, follow and implement instructions.
Strong word processing, database and spreadsheet application skills.
Strong organizational skills with the ability to manage multiple projects or assignments.
"This posting is for Contingent Worker, not an FTE"